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AutoLoansCanada.ca - Privacy Policy
We at AutoLoansCanada.ca believes that privacy is a cornerstone of our customer
relationship. In operating our business, we strive to find methods to guard
personal identity and information by promoting the use of fair information
practices. We have created this privacy policy to demonstrate our firm
commitment to privacy and to inform you of our practices concerning the
collection and use of the information that you provide to us. AutoLoansCanada.ca
may amend this policy from time to time. If we make any substantial changes in
the way we use your personal information, we will post an announcement on our
web site.
Collection of Information
AutoLoansCanada.ca may collect and use personal information to respond to
requests for our services or to provide information about our services that may
be of value. Certain personal information AutoLoansCanada.ca collects may be
publicly available via government records, telephone books, or other widely
available media however we treat all information provided as non-public.
AutoLoansCanada.ca collects personal information from a variety of sources,
including:
Application Information (Information provided from loan applications and other
forms such as names, addresses, telephone numbers, birthday, social insurance
numbers, level of family income, employer's name, and employer's address);
Credit Reports (Information from consumer reporting agencies);
Correspondence (Information provided when communicating in writing, online or by
phone with our customer service representatives); and
We use information that we obtain to evaluate auto loan applications, locate an
appropriate lender for you, in order to provide high quality service, prevent
fraud and, with the customer's consent, inform customers of offers of other
AutoLoansCanada.ca services offered by third parties. We may also use this
information to confirm a customer's identity when they call us to inquire about
their account.
Sharing of Information with Third Parties
AutoLoansCanada.ca may disclose personal information to the following types of
third parties: AutoLoansCanada.ca partners (auto dealerships that meet
customer's criteria and financial institutions), Credit Bureaus and Service
Companies (companies that provide services to AutoLoansCanada.ca in order to
process auto loan applications). Personal information is disclosed to the
foregoing entities solely for the purpose of locating a vehicle that meet the
customer's criteria and to obtain credit for the purchase of such vehicle.
Outlined below is the information we share with each type of third party.
AutoLoansCanada.ca Partners - AutoLoansCanada.ca offers its services in
conjunction with auto dealerships, financial institutions and other businesses
(collectively, AutoLoansCanada.ca Partners). When a customer completes a credit
application with AutoLoansCanada.ca for the purpose of locating a vehicle that
meets their criteria and obtains credit for the purchase of such vehicle, the
customer may agree to the sharing of information with that partner. The customer
agrees that AutoLoansCanada.ca and/or its auto dealers or lending partners may
forward their application to other auto dealers or lenders for consideration.
The customer authorizes any auto dealer or lender who receives their application
to retain it, to rely on it and to obtain such other information as require,
including credit reports, to complete the processing of their request for
credit. The customer further authorizes that any auto dealer or lender who
receives this application to inform AutoLoansCanada.ca and its lending partners
of their credit decision. These relationships are clearly stated in the
application and by completing the application the customer agrees to permit
AutoLoansCanada.ca to share their information, which may include the applicant's
name, address, phone number, e-mail address, and other personal financial
information with our partners. In addition, since we do not service auto loan
applications, we will sell loan applications to auto dealerships.
Credit Reporting Agencies - Companies involved in the loan process are a
necessary part of the auto loan process. When a customer applies for credit,
he/she agrees that we may request consumer credit reports from one or more
credit reporting agencies in connection with their application and
administration of the application. The customer may also authorize us to
exchange credit information concerning their account with (and answer questions
and requests from) others, such as merchants, other lenders and credit reporting
agencies.
Service Companies -- In order to provide quality service,
AutoLoansCanada.ca contracts with service providers for the essential role of
processing loan applications. We may disclose some or all of the information we
collect to these service providers but only in order to obtain credit for the
customer. These service companies are required by law to adhere to federal and
provincial privacy regulations. AutoLoansCanada.ca takes security precautions to
monitor the use of the information and prevent the use of the information for
any other purpose.
Merchants -- AutoLoansCanada.ca does not share any information with
external merchants for the purpose of extending offers of goods and services
without the customer's consent. AutoLoansCanada.ca does NOT use third party
advertising companies to provide advertisements or allow third party advertisers
to track web browsing activities on its web sites.
In addition, AutoLoansCanada.ca does not knowingly offer its services to minors.
Similarly, AutoLoansCanada.ca does not collect information from children. Our
application approval process is designed to identify applications submitted by
children and to prevent their use of our websites.
Storing of Information
We maintain electronic loan application information and hardcopy data. We also
protect all personal information by storing the information on tapes at an
offsite facility in our Data Warehouse. The Data Warehouse is disconnected from
the production environment and the information is used internally for reporting
purposes.
Privacy Related Issues
AutoLoansCanada.ca is committed to customer service and privacy. If you have any
questions, comments or concerns regarding our Privacy Policy and its
implementation, or you would like to report any known or suspected privacy or
security breaches, please do not hesitate to contact us
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