AutoLoansCanada.ca – Privacy Policy

We at AutoLoansCanada.ca believes that privacy is a cornerstone of our customer relationship. In operating our business, we strive to find methods to guard personal identity and information by promoting the use of fair information practices. We have created this privacy policy to demonstrate our firm commitment to privacy and to inform you of our practices concerning the collection and use of the information that you provide to us. AutoLoansCanada.ca may amend this policy from time to time. If we make any substantial changes in the way we use your personal information, we will post an announcement on our website.

Collection of Information

AutoLoansCanada.ca may collect and use personal information to respond to requests for our services or to provide information about our services that may be of value. Certain personal information AutoLoansCanada.ca collects may be publicly available via government records, telephone books, or other widely available media, however, we treat all information provided as non-public. AutoLoansCanada.ca attains personal information from a variety of sources, including:

  • Application Information (Information provided from loan applications and other forms such as names, addresses, telephone numbers, birthday, social insurance numbers, level of family income, employer’s name, and employer’s address);
  • Credit Reports (Information from consumer reporting agencies);
  • Correspondence (Information provided when communicating in writing, online or by phone with our customer service representatives); and
  • We use information that we obtain to evaluate auto loan applications, locate an appropriate lender for you, in order to provide high quality service, prevent fraud and, with the customer’s consent, inform customers of offers of other AutoLoansCanada.ca services offered by third parties. We may also use this information to confirm a customer’s identity when they call us to inquire about their account.

Sharing of Information with Third Parties

AutoLoansCanada.ca may disclose personal information to the following types of third parties: AutoLoansCanada.ca partners (auto dealerships that meet customer’s criteria and financial institutions), Credit Bureaus and Service Companies (companies that provide services to AutoLoansCanada.ca in order to process auto loan applications). Personal information is disclosed to the foregoing entities solely for the purpose of locating a vehicle that meet the customer’s criteria and to obtain credit for the purchase of such vehicle. Outlined below is the information we share with each type of third party.

AutoLoansCanada.ca Partners – AutoLoansCanada.ca offers its services in conjunction with auto dealerships, financial institutions and other businesses (collectively, AutoLoansCanada.ca Partners). When a customer completes a credit application with AutoLoansCanada.ca for the purpose of locating a vehicle that meets their criteria and obtains credit for the purchase of such vehicle, the customer may agree to the sharing of information with that partner. The customer agrees that AutoLoansCanada.ca and/or its auto dealers or lending partners may forward their application to other auto dealers or lenders for consideration. The customer authorizes any auto dealer or lender who receives their application to retain it, to rely on it and to obtain such other information as require, including credit reports, to complete the processing of their request for credit. The customer further authorizes that any auto dealer or lender who receives this application to inform AutoLoansCanada.ca and its lending partners of their credit decision. These relationships are clearly stated in the application and by completing the application the customer agrees to permit AutoLoansCanada.ca to share their information, which may include the applicant’s name, address, phone number, e-mail address, and other personal financial information with our partners. In addition, since we do not service auto loan applications, we will sell loan applications to auto dealerships.

Credit Reporting Agencies – Companies involved in the loan process are a necessary part of the auto loan process. When a customer applies for credit, he/she agrees that we may request consumer credit reports from one or more credit reporting agencies in connection with their application and administration of the application. The customer may also authorize us to exchange credit information concerning their account with (and answer questions and requests from) others, such as merchants, other lenders and credit reporting agencies.

Service Companies — In order to provide quality service, AutoLoansCanada.ca contracts with service providers for the essential role of processing loan applications. We may disclose some or all of the information we collect to these service providers but only in order to obtain credit for the customer. These service companies are required by law to adhere to federal and provincial privacy regulations. AutoLoansCanada.ca takes security precautions to monitor the use of the information and prevent the use of the information for any other purpose.

Merchants — AutoLoansCanada.ca does NOTshare any information with external merchants for the purpose of extending offers of goods and services without the customer’s consent. AutoLoansCanada.ca does NOT use third-party advertising companies to provide advertisements or allow third party advertisers to track web browsing activities on its web sites.

In addition, AutoLoansCanada.ca does not knowingly offer its services to minors. Similarly, AutoLoansCanada.ca does not collect information from minors. Our application approval process is designed to identify applications submitted by minors and to prevent their use of our websites.

Storing of Information

We maintain electronic loan application information and hardcopy data. We also protect all personal information by storing the information on tapes at an offsite facility in our Data Warehouse. The Data Warehouse is disconnected from the production environment and the information is used internally for reporting purposes.

Privacy Related Issues

AutoLoansCanada.ca is committed to customer service and privacy. If you have any questions, comments or concerns regarding our Privacy Policy and its implementation, or you would like to report any known or suspected privacy or security breaches, please do not hesitate to contact us